Shipping

We offer a standard flat rate shipping of $9.95 on most orders. Certain larger or heavier items are excluded from this offer, and are subject to additional shipping costs. This includes shipping to the 48 continental United States.

Standard Ground Shipping and Delivery:

All orders are shipped via UPS or FedEx depending on location. A physical home or business address is required for all shipments, as items cannot be delivered to a P.O. box. Delivery times range from 5 to 10 business days depending on your location.

Most orders are shipped out within 2-4 business days. However larger items and custom orders require additional time to prepare orders for shipment. Once an item has shipped you will receive a confirmation email containing tracking information. Please note: You must be logged into your account for the tracking to work properly.

Alaska, Hawaii and Canadian Addresses:

Orders to Alaska, Hawaii and Canada, require additional shipping & handling fees. Please contact service@microbead-pillows.com for exact costs. Please note that Microbead-Pillows.com is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.

If you do not receive a shipping quote prior to placing an order outside the continental United States, you will be contacted concerning additional shipping fees prior to shipment.

Back Orders:

We make a great effort to keep our website up to date regarding out of stock items, but occasionally items do sell out quickly and are out of stock. If this happens you will be notified of the status. If an item is out of stock you will have the option to either keep your order on backorder until we recieve new stock, or to simply cancel the order altogether for a full refund at any time prior to shipment. There are no additional shipping charges applied to backorder items.

Contact Us:

Email: service@microbead-pillows.com

Returns

If an item arrives in damaged condition, please refuse delivery and send it back with the shipping carrier. In the event of a damaged return, please send us an email notifying us of the damaged return, and upon receiving the damaged item we will ship you a new, identical replacement item at no additional cost. To avoid fraudulent Return claims Microbead-Pillows.com cannot accept exchanges for a different item nor provide an item refund.

To return an unwanted item, you must email service@microbead-pillows.com to obtain a Return Authorization with a warehouse assignment. The merchandise must be ship back to the assigned warehouse in brand new, unopened and unused condition within 30 days of its delivery. Returned items are subject to a restocking fee up to 30% of the product cost, as well as all additional shipping costs. Microbead-Pillows.com cannot accept 'used' returns due to the nature of our products.